CEO & Founder

Mark Francis MA, MBA, DMS, BSc (Hons), MIED, MIoD

“…I’ve a true passion for working with clients to improve business performance and company value. It’s innovation, knowledge transfer and great leadership that guides and inspires others to embrace change…”

Mark has worked with leading technology brands to deliver significant growth, productivity and scalability opportunities. His primary focus is to assist high-growth technology, software and service companies by working in partnership with company owners, investors and private equity houses to stimulate growth and market opportunity.

A Durham Business School graduate holding an MBA and MA in Business Research. He has a true passion for business improvement and innovation with access to an extensive network of leading industry experts, investors, business associations and business-led research institutions. As a published author, guest speaker, mentor and trusted advisor to private equity houses and senior investment executives, he’s well placed to offer valuable consulting and executive interim management services.

Mark offers a deep level of industry and change management knowledge through his leadership work in FTSE 100, S&P 500 and smaller high-growth AIM listed Plc companies. He’s a decisive and engaging practitioner with a 22-year demonstrable track record spanning all facets of business growth and development.

Mark is no stranger to pressure; travelling extensively to complete assignments. With an entrepreneurial spirit and renowned zest for “making a difference” he also finds time to mentor start-up ventures and assist companies with Non Executive Director support.

Qualifications

MA                                       Master of Arts in Business Research

MBA with Distinction    Master of Business Administration

DMS with Distinction    Diploma in Management Studies

BSc (Hons) 1st Class       Product Design, Innovation & Marketing

Testimonials

“…Mark has had a big impact in a short space of time. He has delivered numerous improvements across the business, but has done so in a way that involves employees and seeks their engagement in what he is trying to achieve. Proven to deliver high quality outputs which really add value to an organisation…”
Nick Broadhurst, HR Manager, Impero Software
“…Mark was part of the Shred-it UK senior leadership team and was instrumental in helping us to drive the company strategy and manage significant organisational change. He has built and delivered a Shared Service Centre environment that has enabled Shred-it to excel in customer care; providing a real competitive advantage. Mark would deliver significant value to any assignment requiring deep business acumen, thought leadership…”
Jim Rudyk, CFO and Executive Vice-President, Shred-it International Inc
“…Mark demonstrates true leadership and strategic vision. I worked alongside Mark and his teams on a number of local/global initiatives and found him to be a driven and creative individual with a wealth of business knowledge. Mark has a passion for operational improvements and new business development. Mark always found bandwidth to balance short-term revenue growth with long-term strategic change. A highly adaptable results driven individual, he possesses rare business traits that generate lasting results whilst motivating teams to continually overachieve…”
Paul McLean, Global Marketing & Sales Director, PrintSoft Systems Ltd
“…Mark is a skilled leader with a strong background in service businesses that need help in bringing people together to solve complex problems. I highly recommend him…”
Bruce Andrew, VP, Marketing and Customer Experience, Shred-it International Inc
“…Mark is a strong commercially focused leader, demonstrates a good balance of strategic planning and operational delivery. He is passionate about achievement and making an impact, questions and challenges the status quo. He is a strong relationship builder and able to deliver results by collaborating across multiple functions. Leads and inspires others to achieve…”
Jayne Archbold, Director of Strategy & Corporate Communications, Sage (UK) Ltd
“…Mark and I studied in a research program at Durham Business School. He was one of the top talented students. I came to respect his business thinking and his friendship. I would have no hesitation recommending Mark for any business leadership role…”
Brad Atkinson, Analyst, Defense Health Agency
“…Mark is a strong commercially focused leader, demonstrates a good balance of strategic planning and operational delivery. He is passionate about achievement and making an impact, questions and challenges the status quo. He is a strong relationship builder and able to deliver results by collaborating across multiple functions. Leads and inspires others to achieve…”
Carol Brannigan, Marketing Director, Sage (UK) Ltd
“…Mark is driven and focused with a real ‘can do’ attitude to projects and tasks. He is one of the most professional people I have come across and is totally results driven. Mark has a balanced style which is always fact based and a good healthy approach to conflict resolution. He works well under pressure and brings together teams well in order to achieve goals. I highly recommend him.
Ian Corcoran, Director, Microsoft
“…Mark was a member of the senior management team within the business and possessed a strong vision for the products he managed along with a keen eye for detail and a personal drive to get things done…”
Stuart Lynn, CTO/CIO, Sage (UK) Ltd
“…Mark has the ability to see the vision and then get the right resources to the table and in order to move the relationship from inception to revenue. Good man to have if you need alliances to drive the bottom line Mark is great at thinking outside the box and at making things happen within difficult political environments. Given the chance I would not hesitate to work with Mark as part of a team and enthusiastically recommend him for any Senior Leadership role. His demonstrated ease with clients and potential client’s at all organisational levels makes this an easy call; if you want the best representing your firm, you won’t go wrong by choosing Mark…”
Rod Plummer, VP Strategic Alliances, Runaware
“…Mark displayed the aptitude required to meet short-term challenges (launch programmes) and long-term desires (strategy and roadmap documents). His skills were good enough for me to recommend that he work with the UK CEO on the annual review of the UK business’ 5-year strategy, something he did very effectively. A great guy to work with…”
Andrew Clayson, Director of Product Management, Sage (UK) Ltd
“…Mark was one of the first graduates to get through our rigorous assessment and acceptance process to join the Black & Decker leadership graduate program. Mark was a brilliant young guy who demonstrated a lot of leadership potential and creative flair, even then. So it is no surprised at all to learn, that he runs his own successful company now. I would have no hesitation in recommending Mark or his business to anyone…”
Jennie Turner, Director, Jennie Turner Consulting
“…Mark is a consummate professional. He gets the “big picture” then delivers. He can translate deliverable operational needs via strategic objectives and can also find either additional “value adds” or cost savings to make the vision more compelling, he never loses sight of the need to make and deliver revenue. People working for Mark invariably increase their skills. His mentoring and coaching abilities are first rate. Whilst he’s very consensual and a team player he will “fight his corner” for projects and I have seen him persuade at Board Level for investment previously turned down. In a nutshell Mark has strategic vision and creativity aligned with pragmatism and operational capabilities. On a personal level he has a high work ethic and even in heated environments remains calm and controlled, he does not get stressed delivering to tight deadlines…”
Catherine Venus, Interim MD SME Division, IRIS Software Group
…Mark joined Impero at a critical point as the business focused on the next phase of growth. Quick to audit the business and identify key issues, Mark has implemented a number of successful initiatives, across various business functions, and has introduced processes that enable Impero to operate more efficiently. I would have no hesitation in recommending Mark for a leadership position in the future…
Nikki Annison, Marketing Director, Impero Software